Cancellation & Refund Policy

1. Order Cancellation

• Orders can be cancelled within 24 hours of placement for a full refund
• Once the order is shipped, cancellation is not possible
• To cancel an order, email us at hello@plugstore.in with your order ID

2. Return Policy

We offer a 7-day return window from the date of delivery.

Conditions for return:

• Product must be unused and in original condition
• All original packaging and accessories must be included
• Product must not have any physical damage
• Return request must be raised within 7 days of delivery

3. Non-Returnable Items

The following items cannot be returned:

• Products with physical damage caused by the customer
• Products without original packaging
• Products that have been used or show signs of wear
• Products with missing accessories or components

4. Refund Process

• Once we receive the returned product, we will inspect it within 2-3 business days
• If approved, refund will be processed to the original payment method
• Refund timeline: 5-7 business days for online payments
• For COD orders, refund will be processed via bank transfer (NEFT/IMPS)

5. Refund Amount

• Full refund for cancelled orders (before shipping)
• Full refund for returned products that meet return conditions
• Shipping charges are non-refundable for returned items

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Report within 48 hours of delivery with photos/videos
• We will arrange a free pickup
• Choose between replacement or full refund (including shipping)

7. How to Initiate a Return

1. Email us at hello@plugstore.in with your order ID
2. Describe the reason for return
3. Our team will review and approve the request
4. Once approved, you'll receive pickup details or return shipping instructions

8. Contact Us

For any questions about cancellations or refunds, reach out to us at: hello@plugstore.in